sdm Casino & Sportsbook Terms
We at sdm operate an online gaming and sportsbook platform serving users in jurisdictions where our services are legally permitted. Our terms set out the rules governing account creation, deposits, withdrawals, game participation, and dispute resolution. These terms apply to all players who register on our platform and accept them during account setup.
When you open an account on sdm, you confirm that you are of legal age in your jurisdiction and that your use of our platform complies with local law. We do not operate in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of sdm comply with their own jurisdiction's legislation.
This document outlines our core policies on account management, payment processing, bonus eligibility, game rules, and how we handle disputes or complaints. It is updated periodically to reflect operational changes or regulatory requirements; your continued use of sdm indicates acceptance of any updated terms.
Account Creation and User Responsibilities on sdm
When you register on sdm, we require an active email address, a username, and a secure password. You must provide accurate personal information during account setup, including your full legal name, date of birth, and residential address. We use this information for identity verification (KYC — Know Your Customer) and compliance with anti-money-laundering regulations.
You are solely responsible for keeping your login credentials confidential. If you suspect unauthorized access to your sdm account, contact our support team immediately via live chat or email. We enforce a 24-hour account recovery window: if you report suspicious activity within 24 hours of the incident, we will conduct a review and may reverse unauthorized transactions subject to verification.
We do not permit multiple accounts per person. If we detect account duplication — either duplicate accounts registered to the same email, phone number, or payment method — we reserve the right to close all associated accounts and forfeit any balances without notice. This policy prevents bonus abuse and ensures fair access for all sdm users.
Deposits, Withdrawals, and Payment Processing on sdm
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum and maximum account preferences vary by payment method; these are displayed in your account's deposit section. E-wallet deposits are credited immediately. Bank transfers typically settle within one business day.
When you request a withdrawal on sdm, we process it according to your account tier and the withdrawal method you select. First-time withdrawals may require additional identity verification (proof of address, utility bill, or bank statement). Once approved, withdrawal processing typically takes 2–4 hours for e-wallet methods and 1–2 business days for bank transfers. During major event windows like Liga 1 finals, Piala AFF, or Idul Fitri, processing may extend by one additional business day due to bank-clearing delays.
We reserve the right to refuse withdrawal requests if we suspect fraud, account compromise, or violation of our terms. In such cases, we will notify you of the reason and provide a pathway to appeal or provide additional documentation. We do not freeze accounts indefinitely; disputes are resolved or escalated to a compliance officer within five business days of notification.
Bonus Terms and Wagering Requirements on sdm
We offer promotional bonuses to new and existing sdm users — welcome offers, reload bonuses, cashback, and loyalty rewards. Each promotion carries specific terms: eligibility criteria, wagering requirements (the number of times a bonus must be wagered before withdrawal), time limits (how long you have to claim or use the bonus), and maximum-cashout caps (the highest amount you can withdraw from a bonus promotion).
Wagering requirements are expressed as a multiplier. For example, a 5× wagering requirement on a bonus means you must place bets totaling five times the bonus amount before the bonus funds convert to withdrawable balance. Wagering requirements apply only to the bonus itself, not to your original deposit. Cancelled bets, incomplete rounds, and certain game categories (such as live-dealer minimum-stake games) may contribute only partially or not at all to wagering progress.
Bonuses expire if unused within the promotional period. We will notify you of expiration dates in your account notifications. You cannot combine multiple bonuses simultaneously; if you claim a second promotion while an existing bonus is active, the first bonus is forfeited. This prevents bonus stacking and ensures fair play across all sdm users.
Game Rules and Settlement on sdm
Our sportsbook covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Odds are displayed in decimal, fractional, or American formats depending on your preference. Bets are settled within minutes of the event concluding, subject to official confirmation from league or event authorities. If a match is postponed or abandoned, bets are voided and stakes returned unless the match resumes within 48 hours and completes the same calendar day.
Our live-casino games — blackjack, roulette, baccarat, Dragon Tiger, Sic Bo — are conducted by certified dealers in licensed studio facilities. Game outcomes are generated by audited random-number generators (RNG); all rounds are recorded on multiple cameras for transparency. Settlement is instantaneous once the round concludes. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use audited RNG mechanics and are regularly tested for fairness by independent third parties.
We reserve the right to void any bet or game round if we detect fraud, collusion, system abuse, or violation of our terms. Such decisions are made by our game-integrity team and are subject to appeal through our dispute-resolution process.
At sdm, every account is monitored for compliance. Users in jurisdictions where our services are prohibited are immediately identified and their accounts closed without liability to sdm.
Dispute Resolution on sdm
If you have a complaint about a bet, game round, bonus term, or account issue, we encourage you to contact our support team first. We respond to complaints via live chat (under subject to verification during peak hours) and email (within 24 hours). If the initial response does not resolve your issue, you may escalate to a complaints officer for further investigation.
We aim to resolve all disputes within five business days. We provide a written decision explaining the outcome and reasoning. If you are unsatisfied with our decision, you may request escalation to an independent arbitrator (where applicable under your jurisdiction's law) or pursue legal action in your home jurisdiction.
We maintain detailed transaction logs, game records, and communication history. These records are made available upon formal request for dispute investigation. Users who file frivolous complaints repeatedly may be subject to account restrictions or closure.
Jurisdiction Notice and Legal Compliance on sdm
Our services are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited, and we actively block access from such regions using geolocation and payment-method cross-referencing. Users who access sdm from prohibited jurisdictions do so at their own risk, and we accept no liability for account closure, fund forfeiture, or legal consequences resulting from unauthorized access.
We comply with applicable laws in the jurisdictions where we operate. This includes anti-money-laundering (AML), know-your-customer (KYC), and counter-terrorism-financing (CTF) regulations. We may share user information with regulatory authorities and law-enforcement agencies when required by law.
These terms are governed by the laws of the jurisdiction in which sdm's operating entity is licensed. Any dispute arising from these terms is subject to the jurisdiction and venue of that licensing authority's legal framework. By using sdm, you agree to submit to such jurisdiction.
Changes to sdm Terms
We may update these terms at any time to reflect operational changes, regulatory requirements, or new product launches. Major changes (such as new bonus restrictions or payment-method additions) are communicated to users via email notification at least 14 days before taking effect. Your continued use of sdm after the notification period indicates acceptance of the updated terms.
We encourage you to review the terms periodically. A changelog documenting all updates is available on our website. If you do not accept updated terms, you may close your sdm account and request a refund of your balance prior to the effective date of the change.
Our Liability and User Acknowledgments
We provide sdm "as is" and make no warranties regarding uptime, accuracy of game outcomes, or freedom from technical errors, except where prohibited by law. We are not liable for losses resulting from network outages, server errors, or third-party payment-processor failures, except to the extent we are required to indemnify you by applicable law. Our maximum liability for any single claim is limited to the amount of your account balance at the time the claim arose.
By using sdm, you acknowledge that gambling carries inherent financial risk. You have chosen to participate in games of chance and understand that losses are possible. We encourage users to monitor their account activity and set personal limits based on their financial capacity.
Our services are available only where local law permits. Users are responsible for verifying that their access complies with their jurisdiction's law. sdm does not operate in jurisdictions where online wagering is prohibited.