sdm Privacy Policy
This page describes what we collect when you use sdm and how we keep that data protected. We are committed to transparent data handling and comply with data-protection standards applicable in the jurisdictions where we operate.
When you create an account on sdm, deposit funds, place bets on Liga 1 or Piala AFF markets, or join our live-dealer tables, you share personal information with us. We use that information to verify your identity, process your payments via DANA, e-wallet, mobile banking, or other channels, manage your account, and provide customer support. We do not sell your data to third parties for marketing purposes.
Our privacy commitments apply across all sdm services — sportsbook, live-dealer games, slots, and esports markets. This policy explains your rights and our obligations.
What Data We Collect on sdm
When you register for an sdm account, we collect your email address, phone number, and chosen password. We do not store your password in plain text; we hash it using industry-standard cryptography.
To verify your identity (KYC), we collect a scan or photograph of a valid government-issued ID (passport, national ID card, or regional equivalent) and proof of address (utility bill, bank statement, or government letter dated within 90 days). We store these documents in encrypted form on secure servers. We do not share them with third parties except where required by law (anti-money-laundering compliance, fraud investigation, or regulatory authority request).
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction data from your payment provider — your name, the amount transferred, and the timestamp. We use this information to credit your account and reconcile deposit records. Your bank account details are never stored on our servers; they are processed directly by your bank or e-wallet provider.
When you use our sportsbook or live-dealer tables, we record your betting history — the markets you wagered on (Liga 1, Piala AFF, Champions League, Mobile Legends, etc.), your stake, the outcome, and settlement time. This data helps us manage your account balance, detect suspicious activity, and respond to disputes.
We also collect technical data: your IP address, device type (phone, tablet, desktop), operating system, browser type, and the pages you visit. We use this to diagnose technical issues, prevent fraud, and improve platform performance.
How We Use Your Data on sdm
We use your data for the following purposes:
- Account creation and verification: We verify your identity to comply with anti-money-laundering (AML) regulations and to prevent account takeover. Verification is mandatory before you can deposit or access any market.
- Payment processing: We use your payment details to process deposits and withdrawals. We work with payment processors who handle the actual transaction; we do not store your bank account or card details directly.
- Account management: We use your email and phone number to send you account notifications (login alerts, deposit confirmations, withdrawal status updates). You can adjust notification frequency in your Account Settings.
- Customer support: When you contact our support team via chat, email, or phone, we record your inquiry and our response. This helps us resolve issues and train our team.
- Fraud detection and prevention: We analyze your account activity to detect unusual patterns — for example, multiple login attempts from different countries, unusually large withdrawals, or rapid deposits followed by immediate withdrawals. Suspicious activity may trigger additional verification or account suspension pending review.
- Compliance: We retain records of your bets, deposits, and withdrawals for the periods required by law (typically 5–7 years depending on jurisdiction).
Third-Party Processors and Data Locations
Our sdm infrastructure includes cloud hosting, payment processing, and customer-support software operated by third parties. Your data may be processed by servers located outside Indonesia. For example, our chat-support platform may route your conversation through a regional data centre in Singapore or Malaysia. Payment data passes through internationally recognised payment gateways (Stripe, 2Checkout, or similar) before reaching our bank partner.
We select processors based on their security practices and data-protection compliance. All processors sign data-processing agreements (DPAs) committing them to confidentiality and appropriate safeguards. However, data transferred across borders is subject to the laws of those jurisdictions. If you deposit via mobile banking from Jakarta or withdraw to a local payment account in Bandung, your transaction data may be logged by Indonesian servers only, but temporary copies may exist in backup systems located elsewhere.
We encrypt data in transit (TLS 1.3) and at rest (AES-256). We do not guarantee that breaches are impossible, but we implement industry-standard protections and respond to security incidents with forensic investigation and notification.
Your Rights Under sdm's Privacy Policy
You have the right to request a copy of the personal data we hold about you. Submit a request via our Account Settings menu or contact our support team at any time. We will provide a structured, machine-readable export within 30 days.
You have the right to correct inaccurate data. If your address or phone number has changed, update it directly in Account Settings. If you believe we hold incorrect identity information, contact support with proof of correction (e.g., a current government ID or updated utility bill).
You have the right to request deletion of your account and associated data, subject to legal hold periods. If you request account closure, we will delete your personal data after the retention period required by anti-money-laundering law (typically 5 years after account closure). Betting records and transaction history may be retained longer to comply with tax or regulatory obligations.
You have the right to object to marketing communications. We do not send unsolicited marketing emails or SMS messages. If you receive any, report it via our support channels. You can also adjust notification settings in your Account Settings to reduce email frequency.
Cookies and Tracking on sdm
We use cookies to maintain your login session, remember your preferences (language, table limits, notification settings), and track site performance. Cookies are small text files stored on your device; they do not contain personal information unless you are already logged in.
We use analytics tools (Google Analytics or similar) to understand how players navigate our platform. This data is aggregated and anonymised; it does not identify individual users. We do not use cookies to track you across other websites.
You can disable cookies in your browser settings, but doing so may limit your ability to log in or use our platform. We do not sell cookie-based tracking data to third parties.
Changes to Our sdm Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on our platform at least 30 days before the change takes effect. Your continued use of sdm after such notice constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about our privacy practices, or if you wish to exercise your rights under this policy, contact our support team:
- Live chat: Available during platform hours (English and Indonesian)
- Email: Response within 24 business hours
- Phone: Available during business hours, Monday–Friday, 09:00–18:00 Jakarta time
Our services are available only where local law permits. By using sdm, you agree to this privacy policy and confirm that your use complies with the laws of your jurisdiction. We do not offer services in territories where online gaming is prohibited by local law.
Last updated: This policy is current as of the date shown in our terms of service. We review and update it annually or when material changes occur.